Support

We read every message and usually reply within two business days.

Common questions

Is the app free?

The app is free to download. An optional subscription unlocks more lessons and songs. You can use the free part of the app without subscribing.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they're cancelled in iOS rather than in the app: open Settings → tap your name → Subscriptions → Learn Piano with Maestro Mouse → Cancel Subscription. You keep access until the end of the period you've already paid for.

I paid but the app still says I'm not subscribed.

Use Restore Purchases in the app's settings. Make sure you're signed in with the same Apple Account you bought the subscription with. If it still doesn't come back, email us and we'll sort it out.

How do I ask for a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We can't issue them ourselves, but tell us what went wrong and we'll do what we can to help.

Why does the app ask for the microphone?

So it can hear which notes you play and tell you how you did. The sound is analysed on your device as you play. It is never recorded, saved or sent anywhere. You can turn microphone access off at any time in Settings → Privacy & Security → Microphone.

Will my progress move to a new device?

If you're signed in to iCloud, your progress syncs through your own iCloud account to your other devices signed in to the same account.

Still stuck?

Write to support@theloopyapp.com and we'll get back to you.